Free Initial Consultation
We fully appreciate that for most organisations, choosing a new business system is a difficult decision. Choosing a system which is a good fit for the organisation's requirements will bring huge benefits, but the wrong decision can potentially be catastrophic.
Since M4 Systems always looks to develop excellent long-term relationships
with all of our customers, we are careful to only propose solutions when we are
confident that they are a good fit to the requirements.
For us the sales process is a consultative, education process during which we try to gain as much understanding as possible of the
prospect's environment and requirements - both immediate and foreseeable future requirements.
In our experience an essential part of this education process is to have an initial face to face meeting. This is meeting is free of any charge or obligation and is totally confidential.
Typically most organisations will purchase major systems quite rarely (every 5 to 10 years).
We implement new systems on a weekly basis. Most of the prospects we meet therefore find this initial meeting very valuable, since they can learn from our extensive experience and from our wide knowledge of modern business technology in general even if our relationship does not progress beyond this initial meeting.
Comprehensive Proposal
Typically following several consultations and meetings we will have a reasonably good understanding of requirements we then typically prepare, free of charge, a comprehensive Proposal document which will cover:
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Our Understanding
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Specifications and Scope
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Proposed Solution
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M4 / Microsoft background
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Product descriptions
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Project Management methodologies
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Full Details on all costs involved
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License terms
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Terms and Conditions
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Service Level Agreement terms
The document is intended for several audiences and to cover all major issues up front so that realistic expectations are set this helps prevent misunderstandings and supports our goal of an excellent long-term relationship with all of our customers.
Presentation and Demo
Typically following the proposal stage, we will prepare for a presentation and demo of the proposed software.
The software may be tailored to some extent, audiences do need to appreciate however that it will be quite generic, since it would not be practical for us to highly reconfigure the software for every presentation.
Up to and including this stage - our services are typically free of charge naturally because our resources are limited, we are sometimes restricted as to who we are able to provide presentations to. One courtesy we would ask from prospects to whom we present, is that they try their best to get ALL key personal that may be impacted by the proposed system to attend. Also we typically need 3 to 5 hours for such presentations, this may seem a long time but we feel that for such systems, which whole organisations may have to live with for 5 to 10 years, such an investment of time is essential.
To help ensure a valuable and relevant presentation, it helps if we can obtain scenarios the prospect would like to see, a week in advance. Also the more interactive the sessions are the better.
Free Purchasing Guide / RFI Template
Finding the right ERP or CRM system can be a difficult and lengthy process.
Benefit from our huge experience free of charge - We have developed a purchasing guide which will help towards ensuring that you:
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think about all of the key issues involved and
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ask the most important questions.
The guide is generic- but it is in Word format, so that you can easily tailor it to your specific requirements.
All we ask is that you spend a maximum of 5 minutes answering a few simple questions.
Free Purchasing Guide
System Appraisals
If you have an existing Dynamics GP / Great Plains system, we can provide system appraisal / health check services typically from 1 to 2 days of a senior consultants time we can assess whether you system is configured optimally then suggest appropriate remedial action if required.
Some of the typical items covered in health check:
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Hardware appraisal, Processor, RAM, HDDs
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Network overview appraisal
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Operating System, versions service packs
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SQL Operating Systems, service packs
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SQL config data files, log files locations, RAID etc
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GP Versions, service packs
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GP Security
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GP System setup
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GP Modules configurations
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Discussing with / observing users operation
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Discussing problems /issues with users
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Discussing wishlists
