M4 Systems - Support Services

 
M4 provides a complete comprehensive support service  for Dynamics GP (Great Plains), Dynamics AX  and Dynamics CRM.
 
M4's Support facility is provided by a dedicated team of Full time support engineers  based at a modern facility located in the Tredomen Innovation & Technology Centre, near Cardiff.
 
M4 Systems prides itself in offering excellent customer support. We have built our business upon maintaining excellent long-term relationships with our customers; to underpin this we must offer an excellent support service.
 
We appreciate that the systems we support are often critical to the smooth operations of our customers' business operations. Naturally if they experience a system problem this can be highly stressful and we therefore aim to relieve this stress as quickly and efficiently as possible. Our support team uses high calibre, experienced consultants, including implementation consultants who rotate through support.
 
We guarantee response within 1 hour (for high impact cases) - our expert friendly team solves over 90% of cases themselves, within 2 hours of being logged. For the rare complex issues that may very occasionally baffle our team - M4 has an expensive permanent backup premier support arrangement from Microsoft - enabling us to rapidly obtain assistance from the best Microsoft engineers,  including the original Dynamics developers - thus ensuring that we can deal with any Dynamics related case for our customers.
 
We are proud to base our team in South Wales - this gives us an advantage of lowers costs and lower staff turnover - compared to most other Dynamics support providers.
 
Lower costs enable us to employ a much higher ratio of support engineers to customers than is typical enabling more rapid response and resolution times than most of our competitors.
 
Lower staff turnover enables us to build a much higher average level of experience and skills  into our team, than is typical, in relation to the products we support AND most importantly in relation to our customer's particular configurations and requirements.
 
Providing excellent customer support has been the backbone of M4's success, ever since the company was founded in 2000. It is we believe critical to underpin our overriding goal of building and maintaining excellent long-term relationships with all of our customers.

If you are looking for Dynamics Support - Here is a summary of why you should consider M4:

  • Highly resourced dedicated team - skilled support engineers
  • 1 Hour Response
  • Dedicated Customer Portal
  • S Wales - Low Staff Turnover - we will get to know your organisation very well
  • Backed by Microsoft Premier Support
  • Excellent Knowledge sharing with Consulting Team
  • Positive helpful friendly can-do attitude
  • Out of hours emergency service
  • Unlimited Incident plans - risk reduction
  • Fully managed service options
  • Huge expertise and experience Dynamics GP, AX and CRM
  • Belgrade - in house Development team - we can develop a solution to resolve virtually any problem
  • Support for ERP and CRM from single organisation
  • Excellent close relationship with senior Microsoft executives
 
We try to ensure that support cases are initially logged onto our CRM system via the web with as much supporting information as possible. This helps to make the process of resolving cases much more efficient for us and therefore our customers. This does not mean that we lose the personal touch. Following initial logging, our consultants typically speak in person to our customers and will use powerful remote assistance tools, such as "Go to Assist" in order to speed up the resolution process.
 
Don’t take our word for it, take a look at the comments some of our customers have made about M4 Systems in general and also with reference to our support service: Customer Testimonials