Dynamics CRM in Leaders Quadrant for Customer Service

Gartner Research, Inc. published its “2009 Magic Quadrant For CRM Customer Service Contact Centers” on 3rd April, 2009. This research report uses 15 weighted criteria to evaluate different vendor contact centre customer service solutions and their adaptability to cater for different economic circumstances. The goal is to determine which vendor is a niche player, a visionary, a challenger or a leader.

Brad Wilson, general manager of Dynamics CRM at Microsoft believes that it was awarded the leader accolade because “..Dynamics CRM delivers powerful customer service solutions through either on-premises or on-demand deployments, enabling more choice and flexibility for our customers and partners with a rapid time to value”.

To download the report and also view case studies of customers using Microsoft Dynamics CRM in a customer service context, visit:

http://www.microsoft.com/presspass/press/2009/apr09/04-29CRMMQPR.mspx

M4 Systems is a Microsoft Gold Certified Partner with a proven track record in delivering and supporting Microsoft Dynamics CRM (customers include SIFT Media, Lebara, Edmiston yacht brokers, Co-op). Our uniqueness is based on our ability to offer sector-specific, customised solutions using our in-house development capability and our flexibility to offer CRM for both on-premise and hosted (Software as a Service) environments.