Microsoft Dynamics for Utilities Industries

The utilities industry is facing up to some stiff challenges:

  • Exponential increases energy prices (especially gas and electricity)
  • Depletion of non-renewable resources and the effect of global warming (particularly the latter’s effect on water utilities’ performance and costs)
  • Increased Europe-wide energy market liberalisation (as of 1 July 2007) with the threat of greater competition stemming from new market entrants
  • Persistent trend for mergers and acquisitions
  • Overhaul of outdated systems, particularly in the case of UK’s crumbling and archaic waterways (with nationally GBP 17 billion being invested over the next few years) with knock-on price hikes in consumer bills
  • Growing public concern over utilities’ impact on the environment in terms of global warming and pollution
M4 Systems delivers Microsoft integrated solutions based on Dynamics GP (financial management), CRM (customer relationship management) and SharePoint (document management) for:
  • Effective financial management to drive down operational costs and improve efficiencies across multiple business processes
  • Automating financial and regulatory reporting to allow for greater clarity in decision-making and to ensure audit / regulations compliance
  • Creating a more rounded and highly transparent picture of customer and stakeholder information to improve communication and relationship-building
  • Managing stakeholder and customer documentation and other collateral with full version control and history for compliance purposes