Microsoft Dynamics Professional Services Brochure.pdf


Case Study - Comcen

Case Study - Comcen


With all the signs pointing to a recovery in the IT market, business is booming for Swansea-based Comcen Computer Supplies. In order to keep pace with the growth in sales and improve business efficiencies, Comcen have decided to invest in a new ERP system to integrate with their existing Saleslogix CRM program.
Accordingly, Comcen have signed a contract with Microsoft Gold Certified Partner, M4 Systems, to implement a 51 user business management system based on the very latest version (10.0) of Microsoft Dynamics GP to replace their current system.
Investing in Dynamics GP will give Comcen a modern, true Windows, real-time, multi-tasking, intuitive and modular system which will enable their business to expand more cost-effectively by automating many routine tasks and by providing real-time insight into the financial health of their business at any point in time. Dynamics GP has a business intelligence layer that will also help the company plan for and better manage its growth prospects.
Dynamics GP has a user-friendly Outlook interface and seamlessly integrates with Microsoft Office. It can scale in both functionality and number of users. It offers Comcen powerful and comprehensive functionality “out of the box” with minimal customisation, including core financials and supply chain management as well as customer service capability. Intelligent workflows and a secure web portal system leveraging Microsoft SharePoint Services (MOSS) mean that information-sharing and collaboration internally between Comcen’s two offices (Swansea and Leeds) and between departments as well as externally with nominated suppliers and customers are easily facilitated. M4 Systems have also undertaken to provide Comcen with a custom-developed incident management system which will plug into the web-based “Business Portal”. It will be written using Visual Studio.Net and run on Windows SharePoint Services using the Windows Workflow Engine and integrated to Dynamics GP Inventory and Returns Management.
Comcen were established in 1982 as an independent supplier of a wide range of computer hardware, software, consumables, consultancy and services. Comcen are proud of their fastidious attention to quality procedures and were awarded ISO 9001-2000 accreditation in May 2003. The company is committed to customer care and to securing customer satisfaction. By investing in a new, integrated ERP system, Comcen aim to further strengthen their reputation for quality and customer service.

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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