CRM for Education

Educational institutions today face daunting economic pressures and shortages of capital. Leaders are looking for ways to control costs while still providing high-quality service and preserving programs. They need to support a steady or growing number of students with fewer resources and staff. Integrated solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrollment, facilities and asset management, recruiting and staffing, student and teacher performance, and more. As a result, you can use this insight to adjust business processes and to modernize legacy systems to help lower costs and improve productivity for better measurement and outcomes. Solutions for Education built on Microsoft Dynamics provide the flexibility of deployment choice-on-premises or in the cloud - to transform for the future.

Track recruiting and admissions

Target your marketing effectiveness toward prospective students and other audiences, and track event attendance and the success of marketing campaigns - all in the same program. Automate the recruiting life cycle, including prospective student record management, funnel reporting and analytics, email communications and tracking, web-based forms for inquiry and event registration, travel and event management, and online admissions applications.

Streamline teacher evaluations and certifications

Eliminate paper processes, and help increase consistency and efficiency for the teacher certification process and other career-related processes. Streamline tasks so that you can devote resources to finding and placing the best and brightest teachers.

Enrich student life-cycle management

Incoming students are more engaged with social networking and new technologies than ever before. Take advantage of this opportunity to reach out and engage with them, on their terms, across all touch points in the student experience. Enrich their interactions, with personalized marketing communication that provides measurable results back to you so that you can make informed decisions.

Help improve customer service and constituent management

Ensure that your help desks are operating efficiently to prioritize and route requests across departments to deliver a high quality of service to all of the constituents you serve. Enhance the communication processes between your academic institution and parents, community officials, benefactors, and others to increase awareness and to drive participation at charitable events, sporting activities, and more.

Concentrate on continuing education

Tame the deluge of email communications between prospective distance-learning and continuing education students and their teachers. Pursue consolidation of transparent information, accountability, and data-driven decision-making, and invest in the right outlets to ultimately provide the best experience for students worldwide.


Deepen relationships across the education community

Get a 360-degree view of faculty, staff, students, and alumni

Obtain better control and visibility of faculty, staff, student, and donor records to help deepen those relationships.

Track and recruit prospects

Get the support you need to gain top recruits - whether faculty, staff, students, or athletes. Help manage the full application process life cycle, and monitor the success of recruitment efforts. Even create enrolment and admissions profiles for Higher Education prospects.

Help build long-lasting alumni and donor relationships

Get the tools that your institution needs for more effective fundraising and development. Gain insights about your donors to help you target campaigns effectively and build long-lasting relationships.

Collaborate across campuses

Use built-in tools to automate processes for workflows and for collaboration with other institutions. Faculty, administrators, and staff can work together, regardless of location, with advanced data synchronization and mobility features.

Simplify the grant process

Increase transparency and accountability in your grants management processes. Streamline applications, track status, manage payments and milestones, and submit required documents from almost anywhere on an increasing number of devices.

Get more choices for effective institutional IT

Help avoid vendor lock-down with a flexible platform that interoperates with your existing data, content, and processes from multiple systems and devices. Microsoft solutions for education give you deployment options-on-premises, the cloud, or a hybrid.