Hosted Dynamics CRM

If you are a small business, Customer Relationship Management applications, such as Microsoft Dynamics CRM, can make a dramatic impact on your business in terms of generating increased levels of sales, triggering huge customer service efficiencies and boosting overall profitability. However, many small businesses find it difficult to justify the upfront investment in CRM applications or lack available in-house technical resources. For such organisations, deploying CRM as a hosted service represents a cost-effective alternative.

For the most part, CRM as a hosted solution (sometimes classified by other vendors as ‘Software-as-a-Service’ or Software ‘On-Demand’) is only offered as a “one size fits all” application without the functionality to easily support unique sales, marketing, customer service and overall business process requirements. Microsoft Dynamics CRM 4.0 addresses the issue of choice, offering a broad scope of architectural, delivery and licensing options to fit your business needs. The solution integrates with other Microsoft technologies (Office, including Outlook, Word and Excel as well as SharePoint and the back office Dynamics GP suite) so that you have an holistic approach to business communication, collaboration and management.

Microsoft Dynamics CRM hosted solution is built on the exact same code base as the on-premise Microsoft CRM Professional Edition, providing a choice of user interface, on-line or off-line usage, and flexible solutions and deployment.

If you are a smaller business restricted by cash flow but want to start down a rapid path to implementing customer acquisition and retention strategies, contact us regarding Microsoft Dynamics CRM as a hosted option. Since CRM Live is not yet available in the UK, we provide you with user access to software services via a Subscriber Access License (SAL) on the SPLA (Service Provider License Agreement) licensing program. When using the SAL, there is no need for a separate server licence.

In the SAL model, a SAL is required for each unique named individual who is authorised to use the Microsoft Dynamics CRM software in any given month. The benefit to you of the Per Subscriber model is that you can use any device to access instances of the server software.

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