Customer Service – Key Features

 
Using Microsoft Dynamics 365 for Customer Service, you can earn customers for life. Some of the functionality to help you do this includes:
CustomerService2.JPGOmni channel Engagement: Consistency and personalisation
Give your customer service team the tools and visibility they need to serve your customers anytime, on any channel. Dynamics 365 for Customer Service provides a unified platform that makes information available across engagements.
 
Self Service: Anytime, anywhere
Make it easy for your customers to find answers on their own. Dynamics 365 for Customer Service provides a self-service portal with a searchable knowledge base and an online community space where peers respond. Transition them to assisted support when they need it.
 
Unified Experience: A single user interface
Equip your customer service team to handle cases in one place on their desktop or mobile device. Unlike other help-desk software, Dynamics 365 for Customer Service provides a single view into all information, so agents can provide personalised service fast.
 
Built in Intelligence: Proactive service
Move to predictive and proactive customer service.  The data analytics in Dynamics 365 for Customer Service provide interactive dashboards that help you pull insights from company metrics, making it easier to identify trends and anticipate opportunities.
 
 
Want to improve your customer service capabilities? Contact us today >
 

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