Customer Service – Introduction

Earn customers for life.  Microsoft Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.


Consistency Rewarded with Loyalty

Provide a seamless service to your customers by meeting them where they are with the information they need, every time.
  • Give customers great service on their channel of choice
  • Make Help easy by providing relevant, personalised service
  • Proactively address issues by detecting customers’ intent and social sentiment

Make Customer Service Easier

Give your customer service team access to complete information, via a single app, to make smart decisions and provide great service.
  • Reveal customers’ case histories, preferences, and feedback
  • Provide guidance on entitlements and service-level agreements
  • Display it all in a single interface tailored to their job and skill set

Adapt and respond using the right platform

Respond quickly to customer and market changes using an agile, cloud-based environment that has digital intelligence built in.
  • Adapt and customise easily using configuration, not code
  • Extend your functionality through a single interface
  • Rely on advanced analytics and a trusted cloud platform
Offer world-class customer service using Dynamics 365. Contact us today >
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Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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Spend less time managing systems and more time growing your business with a cloud solution.