Customer Service –
Earn customers for life. Microsoft
Dynamics 365 for Customer Service unifies the way people experience your
business—across self-service, peer-to-peer service, and assisted service.
Rewarded with Loyalty
Provide a seamless service to your customers by meeting them where they
are with the information they need, every time.
Give customers great service on their channel of choice
Make Help easy by providing relevant, personalised service
Proactively address issues by detecting customers’ intent and social sentiment
Give your customer service team access to complete information, via a
single app, to make smart decisions and provide great service.
Reveal customers’ case histories, preferences, and feedback
Provide guidance on entitlements and service-level agreements
Display it all in a single interface tailored to their job and skill set
respond using the right platform
Respond quickly to customer and market changes using an agile,
cloud-based environment that has digital intelligence built in.
Adapt and customise easily using configuration, not code
Extend your functionality through a single interface
Rely on advanced analytics and a trusted cloud platform