Field Service – Key Features

 
Streamline processes, increase productivity and customer satisfaction using Microsoft Dynamics 365 for Field Service. Key functionality includes:
 
FieldService2.JPGOptimised Scheduling: Fit more appointments into the day
Dynamics 365 for Field Service helps your team schedule appointments and dispatch the right resources. It includes tools for service representatives and dispatchers, plus an automated tool that schedules appointments for them.
 
Service Agreements: Made easy
Manage all service agreements, including recurring service calls and contracts, installed products, and warranties across your complete customer base.
 
Inventory Management: Live, accurate information
Dynamics 365 for Field Service gives your team everything it needs to manage inventory across locations, including warehouses and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock, and create better forecasts.
 
Mobile productivity: Real-time, offline data
Improve team productivity by providing native mobile app with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. Administrators can manage all users and devices centrally.
 
Connected Devices: Proactive action
Lower costs by dispatching technicians only if they’re needed. The Field service tools in Dynamics 365 help you detect, troubleshoot, and resolve issues remotely. Connected devices in the field help them see, and solve problems, before customers know about them.
 
Customer Comms: A complete view of cases
Put your customers at the centre of every interaction. Using the customer portal, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.
 
 
Learn more about Dynamics 365 for Field Service, contact us today >
 
 

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