Field Service – Introduction

Master the service call with Microsoft Dynamics 365 for Field Service. It provides everything your teams need, from scheduling to predictive maintenance.

Optimised Scheduling

Use Dynamics 365 for Field Service to fit in more appointments a day. Make the most of your employee workloads, mileage, and more:
  • Improve first-time fix rates by dispatching the right technician
  • Reallocate your resources quickly as new work orders come in
  • Simplify dispatching with map views and visualisations

Equip your Mobile Workforce

Give your technicians what they need to deliver great field service in native mobile apps for iOS, Android, and Windows:
  • Provide real-time customer information and guidance
  • Enable technicians to use barcode, RFID, and credit card readers
  • Process work orders, including signature collection, remotely

Adopt a Predictive Service Model

Go from a traditional break-fix-repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts. 
  • Connect any asset easily to the Microsoft Azure IoT Hub
  • Get remote monitoring and predictive maintenance
  • Automate remote fixes to minimise technician visits
Turn service calls into strategic advantage, ask us about Dynamics365 for Field Service >

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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