Customisation / Integration Capability
Dynamics CRM has extraordinary customisation and integration capabilities.
Super Users can easily and dramatically change the way CRM looks and operates, to match the way their businesses operate without having to write any software code. Adding or changing Windows, Fields, Lookups and Views can be done in literally seconds.
For more extreme customisation, this is possible using industry standard development environment: Visual Studio .Net.
The meta-data driven architecture helps ensure data integrity and enables even highly customised sites to be easily upgraded.
Pervasive Web Services throughout ensures that it is very straightforward to integrate with existing systems or to plug in additional modules.