CustomerSource

Getting the most out of this FREE resource

One of the key benefits of having an active Microsoft Service Plan (Enhancement Plan for Dynamics GP and Software Assurance for Dynamics CRM) is CustomerSource.

CustomerSource is an award-winning, personalised web site resource for Dynamics customers to help them optimise the use of their Dynamics product. It provides access to self-help tools and resources, product upgrades and updates, product documentation and downloads, a fully searchable technical knowledge base, free and unlimited online training, account management, business and solution specific news and events, and Dynamics community information. CustomerSource provides access to information 24 hours a day at http://www.microsoft.com/dynamics/customersource.mspx.

Boost Productivity with Unlimited Online Training

A special feature of CustomerSource is unlimited online training. This training is available for as many members of your organisation as you’d like.

Such online training which will help your employees extend their product knowledge and maximise their usage of the Dynamics software and in so doing boost productivity.

There are three core components:

• Downloadable Training Materials - customers can use these materials as a study tool or as a desktop reference.
• E-Learning - these interactive, self-paced courses are available 24 hours a day and cover detailed concepts related to specific topic area - for example, a product module. E-Learning allows you to gain product knowledge that is comparable to classroom training but without the need to travel or spend unnecessary time away from the office.
• Learning Plans -these plans provide a training curriculum to help you organise and schedule training to suit your needs and timetable. Included are outlines for every training and certification option available for each Microsoft Dynamics module. Learning Plans include E-Learning, training materials, and classroom and certification titles.

Reduce Support Costs with Self-Help Resources

CustomerSource can help you reduce your support costs by enabling you to find answers to your questions at any time and from anywhere through a combination of time-saving, online support tools, searchable technical knowledge base and other community resources.

The technical knowledge base is a comprehensive and searchable database used by Microsoft’s own award-winning technical support team and contains thousands of technical tips, solutions to common problems, usability recommendations and answers to frequently asked questions.

Interactive support and support documentation can enhance your knowledge about the technology in which you have invested. Timely access to this sort of information can help you stay focused on your job and help you perform more effectively.

Influence the Future of Dynamics

CustomerSource gives you the chance to air your comments and express your feedback and ideas to help shape future releases of Microsoft Dynamics solutions. You can request new features and enhancements or have the option to vote on ones already submitted by others. Surveys are also available on a periodic basis to help gauge what features are most important to you and your organisation.

Get Started Now

Learn how to get started and add users from your organisation to access and utilise CustomerSource at:

Or e-mail support@m4systems.com to authorise us to activate additional user logins via the Microsoft VOICE system.

For a tour of CustomerSource and its benefits to you, visit:

For additional benefits associated with your Software Maintenance (Service) Plan visit the Software Maintenance section of our web site.