Microsoft Dynamics CRM 2011 Mobile Express
Mobile Express for Microsoft Dynamics CRM can help your employees to access customer information on the go, keeping them better informed and up-to-date on business deals or service status information.
Microsoft Dynamics CRM Mobile Express gives users access to Microsoft Dynamics CRM Online data through a Web browser on their mobile device and does not require users to install any additional software.
Real-time CRM data can help organisations to maximise their current investments by:
- Taking advantage of existing CRM technology, using the same software licence
- Improving response times and travelling executives productivity
- Enhancing collaboration with co-workers and partners
- Having the ability to instantly update the live CRM system from your phone or mobile device
- Being able to remotely trigger workflows from your mobile that will enable the next phase of the sales process automatically e.g. confirmation email reducing bottlenecks
- Providing a 360 degree view of Sales, marketing and customer service data
Mobile Express accesses the same Microsoft Dynamics CRM Online environment and data that employees have access to in the office. This allows the ability to view, create, delete, modify and update CRM data on any Internet-capable mobile device.
In today’s competitive world with demanding customers, this access can help organisations to have a strong business advantage, making timely decisions and be more responsive to customers. Ready access to critical customer information allows sales and field technicians to spend more time with their customers, resulting in greater satisfaction and loyalty.
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