Hooked on Content Ebook.pdf
Marketing with Microsoft CRM Idea Ebook.pdf
Microsoft Dynamics CRM 2016 Release Guide.pdf
Microsoft Dynamics Marketing.pdf
Microsoft Social Engagement.pdf

Microsoft Social Engagement

Social media is evolving and growing. Customers make decisions based on user reviews, and conversations now take place on LinkedIn, Facebook or Twitter. People are more informed and get their information faster, from new sources.

Listen. Analyse. Drive Engagement

With Microsoft Social Engagement, you can listen, analyse and drive engagement in real time - all within Microsoft Dynamics Marketing or standalone
Put powerful social tools in the hands of your sales, marketing, and service teams, helping them to gain insight into how people feel about your business and to proactively connect on social media:
See social from all angles: use analytics to segment social data by source, sentiment, location, or author. Evaluate keywords in posts to determine whether they are positive, negative, or neutral
Gain more insights at a glance: with rich analytics including share of voice, location and tag cloud visualisations. Be pro-active with adaptive and predictive intelligence
Connect with your customers: Social empowers sales, marketing, and service teams to collaborate with customisable streams from a combination of sources
Provide an end-to-end customer journey: with the ability to create leads, opportunities, or cases from social posts, right within Microsoft Dynamics CRM Online



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Microsoft Social Engagement

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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