Field Service for Microsoft Dynamics CRM

Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Do it right, and you’ll enjoy a strategic advantage.
By optimising service calls and giving field staff access to real-time information, first-time-fix rates go up and costs go down. The result - more satisfied customers, lower costs and higher revenues.

Field service capabilities for Microsoft Dynamics CRM extend Dynamics CRM Online to provide a complete field service management solution. This includes service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing and analytics. 

Optimise field service, reduce costs, and boost revenue growth

Field Service for Dynamics CRM can help you to:
  • Optimise your service schedule with efficient routing, resource skill matching, and reduced travel time.
  • Increase first time fix rates and on-time delivery performance.
  • Enhance real-time communication between customer service, dispatch, field agents and customers.
Field Service for Dynamics CRM is available to existing and new Online customers using Dynamics CRM 2016 and above.  Field Service is the latest version of FieldOne available in previous versions of Dynamics CRM.
Multimedia Center
Field Service Capabilities in Dynamics CRM

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

News & events


Cloud & Online services

Spend less time managing systems and more time growing your business with a cloud solution.