Microsoft Dynamics CRM 2016 Release Guide.pdf
  
Our pick of the top new features in CRM 2016
 
SMS Marketing
As a modern mobile marketer, you can create powerful SMS campaigns as well as integrate SMS marketing in your multi-channel campaigns. 
·         Configure inbound SMS campaigns with SMS keywords to get SMS opt-ins 
·         Send outgoing promotional SMSs to opted in contacts for SMS
·         Track performance of your SMS campaigns
 
Social
With Microsoft Social Engagement, you can listen, analyse, and drive engagement all within Microsoft Dynamics CRM. Jump in and engage with your customers, reaching them in ways never before possible. 
 
Mobile offline support
CRM 2016 Online users can now get a full offline experience with mobile apps. This provides the ability to get your work done even when there is interruption in connectivity.
·         Create, change and delete records while offline
·         Automatic playback of offline actions synchronise local changes with CRM Online
·         The mobile apps provide a seamless user experience when switching between online and offline modes
 
Excel Integration
Users can now conduct analysis in Excel, directly within CRM.
·         View sales data in familiar Excel templates, perform what-if analysis, and upload changes, all while maintaining the work context 
·         Export and analyse data in Excel from mobile devices with added support for Tablets and Phones apps
 
Document Generation
Using one click, users can easily generate a document from CRM using pre-defined Word and Excel templates. 
 
Service Intelligence
An interactive Power BI dashboard, provides Customer Service Managers with an aggregate view of customer service performance.
 
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What's New in CRM 2016      

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