Top 10 New Features of Dynamics CRM 2015

Microsoft Dynamics CRM 2015 has so many new and exciting features, we struggled to pick our favorites. Here's our top 10 picks: 

1. CRM Online Administration Experience. CRM Online markets is expanding. System Administrators can self-provision instances from O365 and choose from 60 different markets.

2. Enhanced Business Processes. Have you ever wished that you could build branching logic into your Business Process Flows? CRM 2015 allows you to create branching rules and the ability to combine multiple conditions within a rule. Think of the possibilities!

Microsoft CRM 2015 
3. Enhanced Mobile Sales. Remember the last time you were in a meeting with a client and unable to add details directly into CRM with your mobile device because you did not have access to their wireless network? CRM 2015 will allow users to create drafts offline that can easily be synchronised when the user is back online. Additionally, all dashboards can now be enabled for a tablet.

4.Enhanced Business Rules. No need to create multiple business rules for one logic string. Business rules can now contain If/Then logic and the ability to combine expressions using And/Or.

5.Search. You can now search in Dynamics CRM 2015 across different record types or configure specific fields on your preferred entities. Simply enter your search criteria in the general navigation search bar and let CRM do the searching for you.

Microsoft CRM 2015


6.Security Enhancements. Allow managers to access records for their direct reports based on Hierarchy across the organisation. As a system administrator, this is going to be a huge time saver!

7.Outlook and Sync Enhancements. Additional phone and address fields are available for field level syncing. Another fabulous perk is that end users can add information to a contact note and prevent it from being shared with CRM. Fields that are synced will be flagged so there is no need to guess which fields will be visible in CRM.

Microsoft CRM 2015


8.Sales Product Taxonomy..Sales Product Taxonomy. Have you ever wanted CRM to provide product suggestions? This will now be possible by setting up product hierarchies, creating bundles, product properties and defining product relationships.

9.SLA Enhancements. There is now a specific tab within System Settings for Service. CRM 2015 allows SLAs to be paused based upon the Status Reason. Previously created SLAs will be considered standard SLAs and all new SLAs created in CRM 2015 will be considered Enhanced. All Enhanced SLA will be eligible to use this feature.

Microsoft CRM 2015

10.Fields: Calculated and Rollup with work in harmony with CRM 2015. You will now have the ability to create more complex field calculations that can run based upon a scheduled job and compliments business rules with real time integration. These fields can now be added to Reports, Charts, Views and Forms. A calculator icon is visible next to fields for which this functionality has been applied. 
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CRM for Outlook Configuration in Dynamics CRM 2015      

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