Power your Service Productivity
Take the advantage of Microsoft Dynamics CRM 2011 to improve your Customer Service and become more competitive in the market. Microsoft Dynamics CRM 2011 provides a comprehensive, familiar to use and flexible customer service solution, that delivers:
Effective customer service:
- Intuitive and Familiar user interface saves you time
- Fast access to a specific customer information
- Resolve issues quickly: 360 - degree view of the case activity using dashboards capability
- Inline visualisation of lists and dashboards
- Personalised data views
Track and search on case number, queue, product, or assigned employee for instant access to details when a customer calls. Access customer credit status and purchase history. Maximise productivity with Mail-merge capabilities
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Automate service processes and tasks:
Create workflows to automate business processes and routine administrative tasks. Automated workflows will enable your employees to reduce data entry, be more efficient and spend more time servicing customers Protect data quality and ensure data consistency and integrity by automatically cleaning and purging duplicate records
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Manage work more efficiently
- Customise service queues in order to match your customer service processes or SLA obligations
- Use queues to streamline service processes by prioritising cases
- Manage and organise case loads with queues, distributing priority cases across your service team efficiently
- Update service schedules and appointments
- Permission-based access to data
- Manage and improve customer service levels with the ability to view records of previous communications including emails, call notes, and internal remarks.
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Optimise customer engagement and customer experience
- Track call centre statistics
- Track and measure service case resolution performance
- Use dialog to guide your team on how to interact with customers as well as to capture customer related details
- Use automated workflows with dialogs to create a high quality customer experience.
- Review all activity history data related to customers from a single location
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Multimedia Center   |
| CRM2011 Optimise Customer Experience |
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