CRM Anywhere - Microsoft CRM’s Update
On 6th February 2012 Microsoft announced what’s going to be in their next service update for Microsoft Dynamics CRM 2011, when released in Q2 2012, under the primary theme of “CRM Anywhere.”
A major investment in this release is extending the reach of Microsoft Dynamics CRM with a mobile solution and support for a wider variety of browsers.
The service update is built on six broad themes: Mobility, Browser Flexibility, Social, Industry Templates, SQL Server 2012, Certifications.
Microsoft is obviously deeply committed to a rich application experience for users wherever they are:
Microsoft will be launching a new product, cloud based Microsoft Dynamics CRM Mobile, which will enable CRM Online, partner-hosted and on-premise customers with Internet-facing deployments to use CRM on up to three devices per user.
The update will include a new cloud-based, cross-platform native mobile client for Windows Phone 7.5, iPad, iPhone, Android, and Blackberry devices called Microsoft Dynamics CRM Mobile.
All mobile configuration, security, and management needs are taken care of in the cloud so you don’t have to worry. The solution provides zero-touch mobile updates and keeps your CRM data up to date in the background. Simply sign up and download the application from the marketplace, and you are ready to go.
The Microsoft Dynamics CRM Web Client will run across a wide range of browsers and platforms in order to meet your demands. You will be able to access CRM using:
- Firefox (Version 6+) on Windows 7 / Windows Vista / Windows XP / Mac OS-X and iOS 5.x
- Chrome (Version 13.x) on Windows 7 / Windows Vista / Windows XP
- Safari (Version 5.1.1+) on Windows 7 / Windows Vista / Windows XP / iPad 2 (iOS 5.x)
- Internet Explorer (Version 7.x+) on Windows 7 / Windows Vista / Windows XP
Enhanced Social Capabilities
In the Nov 2011 service update Microsoft released the new Activity Feeds feature which introduced some social enterprise features into CRM 2011. The upcoming release introduces a series of enhancements to social capabilities feature: like/unlike, enhanced filtering (e.g. filter based on the types of records you follow, filter on record views, the @me filter), and an updated mobile activity feeds client for Windows Phone 7.5.
Building on the work of Microsoft partners and its own consulting team, the Dynamics Labs will be releasing several industry templates into the Dynamics Marketplace. The Q2 2012 service update will be delivering a range of templates that illustrate Microsoft Dynamics CRM’s suitability and flexibility for specific industry needs.
The Industry templates from Microsoft can consist of a number of components including a data model, pre-configured dashboards, workflow processes and sample data.
The first few templates will be: Life Annuity Insurance Sales, Non-Profit, Health Plan Sales and Wealth Management.
SQL Server 2012
Currently SQL Server 2012 is deployed in all Microsoft Dynamics CRM Online data centers to further increase performance and reliability for your mission critical customer data. Customers deploying Microsoft Dynamics CRM on-premises will be able to take advantage of the performance improvements and mission critical capabilities provided by SQL Server 2012. There are many new capabilities that customers will be able to take advantage of, for example: performance improvements, enhanced database recovery, next generation business intelligence (“Crescent”) such as pre-defined Power Pivot models, Power View reports (at the moment it will be available only for On-premise customers), and time-animated reports.
Certifications are critical to enterprise adoption and Microsoft has been working hard over the last year to ensure that its data centers and CRM Online service meets several important certification standards including: Safe Harbor, ISO27001, SAS 70 Type II, SOX, SSAE SOC1 type II, Data Processing Agreement (DPA), EU Model Clauses and HIPAA compliance (supported through Business Partner Agreements).
|What's New in Microsoft CRM Anywhere|