Microsoft Dynamics CRM Online
The flexibility of the technology platform allows Dynamics CRM 2011 to be deployed either on premise or hosted as well as being customised to meet small business or even global enterprise level requirements. Microsoft Dynamics CRM Online is a hosted, cloud version of the new Microsoft Dynamics CRM 2011 release.
Considering how significant the life-time value of a customer is, Microsoft CRM 2011 is the new way to engage with prospects and customers to deliver a better customer experience, and to provide your business with a 360 degree view of your customers activity.
| “Adopting a productivity focus that changes the way we work is the only path to lock in productivity gains and earnings…Achieving productivity gains requires changing the way people work so they work smarter, achieve more, deliver greater quality and realize the value of their efforts.” |
| Gartner |
Microsoft Dynamics CRM 2011 Online is designed to improve marketing effectiveness, boost sales, and enrich customer service interactions. The power of CRM 2011 Online productivity is within:
Familiar experience
The new native Microsoft Outlook client enables full CRM functionality within Outlook interface, including new view and formatting capabilities that streamline the presentation of data:
True native Outlook – users can see all related emails, contacts and calendar appointments as well as other detailed customer information tracked in CRM.
- Advanced Personalisation features
- Outlook reminders for CRM records
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Intelligent experience
Real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies:
- Personal or system dashboards
- Easy Point-and-click creation
- External data integration
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Dynamics CRM has been designed to integrate with your existing systems:
- Contextual SharePoint – Integration between CRM 2011 and SharePoint Server 2010 helps you to manage your data and allows your employees to collaborate and share documents within your organisation more efficiently.
With CRM 2011, it is now possible to associate Microsoft SharePoint Document locations to a CRM record. Once associated, users are able to collaborate on documents related to CRM records.
Microsoft Dynamics CRM 2011 enables users to utilise SharePoint functionality without having to leave the Dynamics CRM. Users can now review or add a new document in SharePoint from within Dynamics CRM 2011. |
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- Cloud Development - CRM 2011 includes Azure extensions that help speed development of cloud-based solutions. Developers can now develop and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as Visual Studio. Using the Microsoft .NET Framework 4.0 they can also incorporate Microsoft Silverlight, Windows Communication Foundation, and Language Integrated Query (LINQ) into their cloud solutions. Cloud development for Microsoft Dynamics CRM 2011 is a powerful tool for customising your Microsoft Dynamics CRM Online solution for optimal performance and business results.
- Solution Management – is a new concept in CRM 2011 that allows you to build your own solutions. Users can create and save customisations and then share them with other users and clients. A solution can have version number, relationships with entities and other components, and security features based on user roles.
- Microsoft Dynamics Market Place - The Marketplace is an online catalogue of third-party solutions. Customer can quickly find and download industry specific applications and extensions that can be used to extend their Microsoft Dynamics CRM system. Access to the Marketplace is available directly within the Microsoft Dynamics CRM web interface.
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