Adxstudio for the Public Sector 

Drive satisfaction, streamline administration and reduce costs with an Adxstudio customer services portal. 

 

·         Keep customers informed with a 24/7 knowledge base: Streamline support costs by allowing customers to self-service issues with access to a database of resolutions and other information that can be searched on your portal.
·        Automatically detect duplicate requests: Save valuable time and resources by detecting duplicate customer service requests.
 
·       Automate request routing and reporting: Improve efficiency and transparency by using workflow to assign and track customer service requests.  Provide team or individual requests on a map for efficient resolution, track progress on requests through dashboards and automate notifications to other teams when requests are completed.
 
·       Connect using platforms customers know and use: Increase customer engagement using automated text and email notifications when a service request status changes.
 
·       Listen to and address customer concerns: Monitor social chatter to manage public perception and resolve service issues quickly. ‘Twitter to service request’ allows you to monitor and respond to Tweets from Dynamics CRM. 

Learn more about Adxstudio portals for the public sector, contact us today >

 

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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