Adxstudio for Customer Service

 
adxstudio-logo-blue.pngExceptional experiences begin with exceptional customer self-service. 
 
Adxstudio portals deliver responsive and efficient customer service. Automated workflows ensure communication flows quickly and smoothly as cases move from issue to resolution. Receive instant feedback on how your teams are performing with Case Satisfaction Surveys. 
 

Using Adxstudio, you can deliver a 24/7 self-service support portal:
 
 
·       Drive self-service case management: Provide customers with access to in-progress and closed case history.  Using their online profile to log in, they can leave notes about cases, update the status, and view updates from support personnel. Support personnel can leave private comments on the case in Dynamics CRM or publish comments to the web. 
 
·       Track and monitor customer satisfaction: Continually improve customer service engagement by automating satisfaction survey requests. Take action by escalating positive or negative survey responses. 
 
·       Reduce support calls: Reduce customer service costs with a well populated customer community and library of knowledge base articles to avoid opening common ticket requests. 
 
·       Manage support consumption: Improve customer service resource planning by offering account support plans with paid or prepaid support entitlements while managing and tracking support consumption. 

Streamline support process and drive customer satisfaction, contact us today >

 

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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