NucleusResearch MicrosoftSureStep CustomerBenefits.pdf

M4 Systems Implementation Approach 

As a Gold Certified Microsoft Partner, M4 Systems typically follow the Microsoft Sure Step Implementation Methodology. We have a number of certified Project Managers and all of our Consulting Team is well versed with this approach.
We also use a well-defined and proven methodology based upon Prince II principles, modified by our own extensive experience and from interaction with other implementation partners and from advice from Microsoft.
Our certified Practitioners within the team are used to working with clients to modify or adapt these methodologies to find and agree an approach which is acceptable to all parties involved.

Documentation and knowledge management

Both Dynamics ERP and CRM come with excellent online documentation which we always install with the system.
Our consultants use internally developed checklists which we use in addition to the online resources. All our consultants carry laptops with extensive knowledge bases and they have access to several web-based comprehensive knowledge bases. Our customers also gain access to a similar knowledge base as part of their support contract.
We will also produce a comprehensive system design document which is based upon a template we have developed over the years. For larger projects this will involve workshops and interviews with staff to ensure that we fully understand all of the business processes and that we map these to the system’s method of operation and to the configurations that we have used.

Customer centre

"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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