Microsoft Dynamics AX Service Management Overview
Service Management in Microsoft Dynamics AX
Empower customer service representatives, field technicians and managers to maximise efficiencies, understand costs and revenues, and help enhance profitability with service management capabilities in Microsoft Dynamics AX.
Your service professionals can easily create service agreements tailored to global customer requirements, automatically generate service orders and help ensure timely compliance with commitments. Using tailored Role Centres that present relevant tasks and information in a personalised view, they can gain deep insight into service orders, financial and contract details and repair histories to facilitate efficient service planning, maximise technician skills and quickly respond to customer queries.