Microsoft Dynamics AX Service Management Features

 
Service Agreements - Use flexible templates to quickly create detailed, multi-level agreements and define tasks and frequencies for service calls. Tailor agreements to meet customer specific prices and payment arrangements
 
Objects - Register objects or equipment to be serviced, linking object forms to service agreements and maintaining detailed object records over the lifetime of an agreement
 
BOM Templates - Use Bill of Materials (BOM) templates to ensure accurate tracking of parts replacement for object subcomponents
 
Service Orders - Create service orders manually, over the internet using Enterprise Portal or set them up for automatic generation at intervals specified in a service agreement, to help ensure compliance with commitments
 
Repair Management - Register, track and manage incoming complaints and repair requests to analyse service trends and predict customer needs
 
Integration with Project Accounting in Dynamics AX - Track service costs and revenues and analyse these by project to determine service specific and overall profit and loss
 
Service Subscriptions - Create, process, post and invoice service subscription transactions over time for fixed-price service agreements. Accommodate revenue based on fixed or irregular periods and multiple pricing arrangements
 
 

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"M4 has provided us with an excellent service from day one. The successful completion of a second, very high profile project has only increased their credibility within the business..."
Natasha Towns
Business Applications Manager,
Logicalis UK

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