Microsoft Dynamics AX Service Management Features

Service Agreements - Use flexible templates to quickly create detailed, multi-level agreements and define tasks and frequencies for service calls. Tailor agreements to meet customer specific prices and payment arrangements
Objects - Register objects or equipment to be serviced, linking object forms to service agreements and maintaining detailed object records over the lifetime of an agreement
BOM Templates - Use Bill of Materials (BOM) templates to ensure accurate tracking of parts replacement for object subcomponents
Service Orders - Create service orders manually, over the internet using Enterprise Portal or set them up for automatic generation at intervals specified in a service agreement, to help ensure compliance with commitments
Repair Management - Register, track and manage incoming complaints and repair requests to analyse service trends and predict customer needs
Integration with Project Accounting in Dynamics AX - Track service costs and revenues and analyse these by project to determine service specific and overall profit and loss
Service Subscriptions - Create, process, post and invoice service subscription transactions over time for fixed-price service agreements. Accommodate revenue based on fixed or irregular periods and multiple pricing arrangements

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