Our Approach

 
We consistently focus upon adding maximum business value for our customers in everything we do. We aim to develop excellent, long-term business relationships with all our customers, so we will not, for example, sell unnecessary modules or try and string out consulting days just to maximise short-term revenue.
 
We love discovering and learning about new technology and systems. We enjoy finding the best ways to apply this knowledge, so that we can assist our customers with automating business processes and empowering individuals and teams. We get tremendous satisfaction when customers feed back to us examples of how they have replaced boring, mundane, low value activity with high value, customer-oriented activity by using the systems we have helped them implement.
 
We put a lot of effort into understanding our customers' businesses and requirements, in order to enable us to suggest appropriate solutions and to assist with their optimum configuration.
 
We are pragmatic, so we only choose to sell and implement solutions which offer tremendous Return on Investment (ROI). Also our implementation approach is to be professional yet practical, so that our customers can realise a high ROI.
 
We are conscious that the systems we help our customers implement are absolutely critical to their businesses. We therefore always ensure that highly experienced project managers are involved in all significant projects. We follow proven methodologies (based on Microsoft Sure Step, PRINCE II and Microsoft templates), we aim to minimise risk and we are aware of most regulatory/audit and change control requirements.
 
We strongly believe in providing a very responsive, high calibre support service. We understand that problems with business critical systems are stressful to our customers so we act quickly to minimise stress. We strive to maintain high user satisfaction and nurture our long-term customer relationships.